Terms & Conditions

Gardenworld Nursery is the trading name for Jamescaper Pty Ltd. ABN 47 090 739 049.

All plant photographs are not of the actual stock you will receive. Plant batches do vary, but in most cases the photo is representative of the size of the plant you will receive. Gardenworld staff will pick the best plants available to fill your order.

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of Februaury 1st 2010. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Customer Service Policy:
Gardenworld Nursery is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

The products offered on this web-site are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order request in whole or in part. Due to the 'live' nature of seeds and plants, it may sometimes be necessary to offer you a substitute, if specific varieties are not in stock on the required delivery day. We ensure every effort is made to supply your chosen items.

We will send you e-mail confirmation of our acceptance of the order.

We accept Mastercard Visa and Paypal. Your credit card details are encrypted before transmission. We also accept bank deposits and will deliver goods once payment has been accepted.

Refund Policy:
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Privacy Policy:
Gardenworld Nursery is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us. Gardenworld Nursery uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Gardenworld Nursery only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy:
When purchasing from Gardenworld Nursery your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre shop@gardenworld.com.au.

A delivery is interpreted as an attempted delivery by us. We do not accept liability for delay in the event there is no-one to receive the delivery at the delivery address. Our orders are delivered by a third party courier. You are responsible for correctly entering details of the delivery address.

Delivery is only available to Greater Melbourne or as specified on our Delivery Page.

All copyrights, trademarks and other intellectual property rights in the design and content of this website are reserved to us or our suppliers. Any copying of the design or contents or other unauthorised use will infringe our rights. Gardenworld is a registered trademark.

We are unable to confirm that the information set out on this website is accurate or complete. Some plants may grow to a different height as stated, depending on climate, soil type and plant positioning, fertilising and care. All horticultural pictures and information are intended as a helpful guide only.
This website may from time to time contain links to other websites on the internet. We are not responsible for the availability or content of those websites.

These terms and conditions constitute the entire agreement and understanding of the parties and supersedes any previous agreement between the parties.
These terms and conditions shall be governed by Australian law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the Australian Courts.